Protection of Personal Information Act (POPIA), which regards any medical information as confidential.
So really, staff are under no obligation to disclose anything to you. This puts you in a precarious situation. Meaning you will inevitably need to find other ways to ensure that your business remains safe, without exposing staff privacy or putting their health at risk. This will not come without its challenges.
What should the retail industry be doing to promote public health in general?
Now we move further afield from staff, out into the public where your customers are. What role does the retailer play in the grand scheme of things? When considering the scope of reach from manufacturing to staff to clients, the retail industry makes up a substantial part of the population. The level of interaction is extremely high, so health exposure is really widespread and meaningful. This is certainly a time of massive change, and a vaccine’s arrival is a unique turning point that may also bring opportunities. Retailers need every opportunity they can get to be aligned with their staff and customers’ thinking and values. This will be no easy fete. So communication within all organisations is key, as long as they stay within the confines of the law.
The bottom line
The bottom line is that as a retail business owner, it’s vital to start having these internal debates now. So that when the time comes, you have a point of view and a clear action plan.